Privacy Policy for Floor Whisperers
Floor Whisperers is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws.
Information We Collect
We may collect personal information that you voluntarily provide to us when you use our site, inquire about our services, or engage with us directly. This information may include:
- Your name, address, and contact details (phone number, email address).
- Details about the flooring services you are interested in or have received.
- Any other information you choose to provide to us.
We may also collect non-personal information about your visit to our site, such as browser type, operating system, and pages viewed, to help us improve our online platform.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide and manage our flooring services, including carpet installation, repairs, and commercial fitting.
- To communicate with you regarding your inquiries, appointments, and service updates.
- To improve our services and customize your experience with Floor Whisperers.
- To comply with legal obligations and resolve any disputes.
- For internal record keeping and administrative purposes.
Disclosure of Your Information
Floor Whisperers will not sell, rent, or lease your personal information to third parties. We may disclose your information in the following circumstances:
- To third-party service providers who assist us in delivering our services (e.g., payment processors), under strict confidentiality agreements.
- When required by law or in response to valid legal requests.
- To protect the rights, property, or safety of Floor Whisperers, our clients, or the public.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Complain about a breach of the Australian Privacy Principles.
To exercise these rights, please contact us using the details provided below.
Changes to This Privacy Policy
Floor Whisperers may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The current version will always be available on our site.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Floor Whisperers
2847 Fitzroy Street, Suite 2E
Brunswick, VIC, 3056
Australia